Privacy Policy

Version 1.0  ·  Effective: March 21, 2026  ·  LRV Web / LRV Cloud  ·  São José do Rio Preto — SP, Brasil

1. Data Controller

The data controller is LRV Web / LRV Cloud, headquartered in São José do Rio Preto — SP, Brasil. Contact: /contato.

2. Data Collected

• Registration: name, email, password (bcrypt hash), address;
• Usage: access logs, panel actions, terminal sessions;
• Payment: processed by Asaas and Stripe gateways — we do not store card data;
• Technical: IP address, user agent, login/logout timestamps;
• Support: ticket and chat messages.

3. Purpose

• Provision of contracted services;
• Authentication and account security;
• Payment processing;
• Service-related communications;
• Compliance with legal obligations.

4. Legal Basis

Contract performance (art. 7, V of the LGPD), compliance with legal obligation (art. 7, II), and legitimate interest (art. 7, IX).

5. Sharing

Data may be shared with payment gateways (Asaas, Stripe), infrastructure providers, and competent authorities when required by law. We do not sell data for marketing purposes.

6. Retention

Data is retained for as long as necessary to provide the service. After cancellation, data may be deleted within 90 days, except where required by law.

7. Security

• Passwords hashed with bcrypt;
• Communications via HTTPS/TLS;
• Two-factor authentication (2FA) available;
• Audit logs;
• Account lockout after excessive login attempts.

8. Your Rights (LGPD)

You may request access, correction, deletion, portability, and withdrawal of consent. Contact us at /contato.

9. Cookies

We use only strictly necessary session cookies for authentication. No tracking or advertising cookies are used.

10. Changes

This Policy may be updated at any time. The current version is available at /privacidade.

We use cookies

We use cookies to ensure the system works properly, improve the browsing experience, and, when authorized, analyze site usage. You can manage your preferences at any time.

• Necessary — Essential for authentication, session, and security. Cannot be disabled.
• Analytics — Help us understand how the site is used to improve the experience.
• Marketing — Used to display relevant content and measure campaigns.
• Preferences — Store settings such as language and chosen theme.

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